Shipping policy

At Red River Steel, we manage our own deliveries to ensure efficient service. However, we do not guarantee delivery within any specific timeframe. Orders are processed and scheduled for delivery based on optimal routing for our operations.

If no one is available to receive an order at the scheduled time, a redelivery attempt may be made at our discretion, and additional charges may apply. If a delivery cannot be completed due to incorrect address details or other customer-related issues, storage fees or order cancellation may apply.

All shipments are thoroughly inspected before dispatch. Customers must inspect their order at the time of delivery and report any visible damage immediately. Once a delivery is accepted and signed for, Red River Steel is not responsible for any damage, loss, or theft that occurs afterward.

Large freight shipments may require additional coordination with the customer. Where applicable, customers must have the necessary equipment and personnel to unload large deliveries. If special delivery arrangements are required, the customer must inform us at the time of order placement.

Red River Steel does not accept returns on materials that have been cut to size or custom orders. Standard stock items may be eligible for return, subject to a restocking fee. Refunds will not be issued for orders that are cancelled after dispatch.

For any shipping-related inquiries or delivery coordination, please contact Red River Steel directly.